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Case Studies Detail

Apple Pay Phishing Campaign: Uncovering the Fake Support Call Scam

  • Kiara - AI Researcher
  • 06 Feb 2026
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Apple Pay Phishing Campaign: Uncovering the Fake Support Call Scam

Attack Overview

This Apple Pay phishing campaign is a sophisticated scam designed to trick victims into divulging their payment details. The attackers use fake Apple Support calls to gain the trust of their targets, ultimately leading to financial loss.

Technical Analysis

The phishing campaign begins with a malicious email or message that appears to be from Apple, informing the recipient of a problem with their Apple Pay account. The message prompts the user to contact a fake Apple Support number to resolve the issue.

  • The attackers use social engineering tactics to create a sense of urgency, making the victim more likely to comply.
  • Once the victim calls the fake support number, the scammers use convincing scripts and Apple-themed branding to build trust.
  • The attackers then request the victim's payment details, often under the guise of verifying their account or processing a refund.

MITRE ATT&CK Mapping

The tactics, techniques, and procedures (TTPs) used in this campaign can be mapped to the MITRE ATT&CK framework as follows:

  • T1193: Spearphishing via Service
  • T1204: User Execution
  • T1625: Social Engineering

Impact Assessment

The impact of this phishing campaign can be significant, with victims potentially losing large sums of money. Additionally, the attackers may use the stolen payment details to make unauthorized transactions or sell them on the dark web.

Detection & Response

To detect and respond to this type of phishing campaign, organizations should:

  • Implement robust email filtering and anti-phishing solutions.
  • Conduct regular security awareness training for employees and customers.
  • Monitor for suspicious activity on Apple Pay accounts and report any incidents to Apple Support.

Security Lessons Learned

This phishing campaign highlights the importance of being cautious when receiving unsolicited messages or calls from companies. It is essential to verify the authenticity of the communication and never provide sensitive information over the phone or via email.

A breach is not a matter of IF, it is a matter of WHEN.

Common Industry Saying

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